BOOKINGS & CHARGES
1.1 EVOKE requests a minimum of 6 hour’s notice for any bookings during normal UK business hours and 8 hours during out of office hours.
1.2 If you would like to book a car out of hours, please email: bookings@evokeuk.net
1.3 A service charge is payable and will be added to the base charge. The service charge is normally 10%.
1.4 A surcharge of 25% will be applied for services provided on Bank Holidays, except Christmas Day, New Year’s Eve after 18:00 and New Year Day when a 100% surcharge will apply.
1.5 A surcharge of 25% will be applied on All major sporting events such as Wimbledon and Ascot etc.
1.6 Bookings scheduled into Congestion Charges Zone from 7:00-18:00 Monday-Friday and 12:00-18:00 Sat-Sun and bank holidays will incur a £15 flat fee, to be paid to TFL
ONLINE BOOKINGS
1.7 Online bookings are subject to EVOKE’s approval. Errors may occur where online quotes are calculated incorrectly, in the instance where an error is made and a product is listed at an incorrect price, EVOKE shall maintain the right to refund or cancel orders placed at the incorrect price.
1.8 A minimum of 24 hours notice for any online bookings if you would like to book less than 24 hours notice – Please call our booking team on +44 (0) 203 876 6000
1.9 Bookings scheduled into Congestion Charges Zone Monday to Sunday from 07:00 – 22:00 will incur a £15 flat fee, to be paid to TFL
PAYMENTS AND DEPOSITS
All Prices are in pounds
2.1 We accept Bank transfer and all Major Credit & Debit cards. Administration charge of 3.5% will be added to your final invoice.
2.2 We also accept PayPal, Administration charge of 3.5% will be added to your final invoice.
2.3 All payments are due to be paid 100% prior to booking. (unless otherwise stated)
2.4 Corporate account clients are permitted to have invoiced account facilities made available to them, Unless otherwise agreed, payments for accounts clients are 28 days from the date of invoice.
2.5 Any deviations to the original booking price, such as additional waiting time, extra hours, car parking, additional stops and address changes will automatically be charged from the credit/debit card or the payment method that you provided upon booking in accordance with the pricing structure of EVOKE.
2.6 Meet and Greet service at all Airports will be charged £15.00 which entitles to 45 minutes free waiting time after the flight is landed. After 45 minutes for every 15 minutes £10.00 will be charged. (unless otherwise stated)
2.7 Waiting time at all other pick up’s, first 15 minutes will be free and there after it is charged at £10.00 per every 15 minutes increment Plus any parking charges.
BUSINESS ACCOUNT CLIENTS
3.1 All invoices are to be paid to EVOKE Services Ltd, within 28 days of the date of the invoice, unless otherwise stated in writing.
3.2 Business account clients can pay monthly on approval of account. EVOKE will issue a detailed invoice at the end of the each month. This will include a full detail of all journeys and charges, disbursements, parking, waiting time, congestion/airport drop off charges (if applicable) and cancellation fees incurred under the business account agreed terms.
3.3 EVOKE reserves the right to suspend or cancel clients access to business account / facilities in the event of any overdue payments.
3.4 EVOKE reserves the right to be paid all coasts for recovering late payment, overdue business account client’s. This is include EVOKE administrative cost and any associated cost incurred with lawyers or debt collection agencies.
CANCELLATION & REFUND POLICY
4.1 Cancellations for vehicle’s and MPV’s
- 48 hours – 50% of all funds paid will be non-refundable
- 24 hours – 100% of all funds paid will be non-refundable
- No show – 100% of all funds paid will be non-refundable
If cancelled before 48 hours, we will refund the full amounts after the administration fees been charged if applicable.
4.2 For Multiple Bookings: If multiple vehicle/vehicle’s bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of full amount paid and for business account customer’s invoiced will be non- refundable.
4.3 If the customer does not appear at the time and place designated as the pickup point, full amount paid will be non-refundable.
4.4 For business account clients, as terms agreed upon opening of the account.
LUGGAGE’S
5.1 We will transport a reasonable quantity of luggage as mentioned on the website accompanying Passengers. If, however, in the judgement of our
chauffeur, the volume or weight of luggage is excessive, then we reserve the right to refuse to transport all or part of the luggage.
5.2 All property and luggage remain at all times the responsibility of you and the Passengers. We accept no responsibility or liability for any loss or damage, no matter how caused, to your property or luggage or hose of Passengers.
PASSENGER BEHAVIOR
6.1 EVOKE have the right to refuse to carry any passengers who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s). In such circumstances, without prejudice to our other rights and remedies you must still pay to us the full Price for the Booking and we will have no responsibility or liability for any losses or costs to you or any Passenger for any incomplete performance of the Services.
6.2 EVOKE maintains a strict non-smoking policy in all its vehicles. The charge for non-compliance is £150.00.
6.3 You accept responsibility and will indemnify us for any interior or exterior damage to or loss of the Vehicle or any of our property caused or incited to be caused by you or any Passenger no matter how the damage is caused.
6.4 You will pay for all cleaning and valet costs (minimum of £150.00) for our Vehicle if any Passenger causes any spillage or suffers from self-inflicted illness or any other way causes the cleanliness of the Vehicle to be of a lower standard than at the Pick-up Time.
ZERO TOLERANCE POLICY
7.1 We have a zero-tolerance policy against harassment, discrimination and rudeness either verbally or in writing against our employees/chauffeurs and contractors. In such event, we reserve the rights to withdraw our services to consumers with immediate effect. Full funds paid for the services won’t to refundable.
CONFIDENTIALITY
8.1 By providing your contact number & email address, you permit EVOKE to contact you via call or email, in return we promise never to supply your email to any third party.
8.2 You and we will both treat all information received from or created for each other marked “confidential” or “private” or reasonably obvious to be confidential as we would treat our own confidential information.
8.3 Under no circumstances will EVOKE disclose your information to a third party.
TERMINATION
9.1 Whilst we do our utmost to ensure our Chauffeurs are punctual and commence the service within 30-minute, Time is not of the essence and you must accept performance and pay the Price provided that the Services commence within 30 minutes of the Pick-up Time If we fail to commence the Services within 30 minutes of the Pick-up Time for reasons within our reasonable control, you have the right to terminate the agreement for that Booking and you will receive a full refund of any advance payment and deposit that you have paid to us but we shall have no other liability to you.
MISCELLANEOUS
10.1 We reserve the right to change your vehicle or chauffeur at any time if necessary.
10.2 EVOKE will make every effort to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
10.3 EVOKE vehicle(s) and sub-contracted vehicles are fully insured for passenger and third-party claims. However, customer’s properties are carried entirely at their own risk and EVOKE shall not be held responsible/liable for any loss/damage to such property.
10.4 EVOKE will keep a lost property record at the office, and will endeavour to return any lost goods left in our vehicle(s).
10.5 EVOKE chauffeurs will, unless agreed otherwise with client, will be smartly dressed to perform the Services.
10.6 Unless we have agreed with client that a particular route should be used, our chauffeur may use any route to a destination that in his opinion is the best and most convenient route for driving whether or not it is actually the shortest route.
10.7 We have no responsibility or liability to you for any delay in arriving at any destination for any reason after leaving the Pick-up Address/location.
10.8 We may provide subcontracted vehicles occasionally.
All bookings must go through EVOKE and Customers are not allowed Direct Contact, passing Contact Details with Drivers to use them in the future.
Nothing contained in these terms and conditions affects the Client’s’ statutory rights.
COMPLAINTS
Speak to us
EVOKE aim to provide exceptional levels of service on every transfer. If you feel you have cause for complaint, please contact EVOKE by email within 7 days from the date of transfer and for business account holders from the date of invoice.
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