Your Questions Answered

Frequently Asked Questions

What areas does EVOKE cover?
We primarily serve London and the surrounding areas, including all major UK airports (Heathrow, Gatwick, Stansted, City, and Luton). We also provide nationwide travel across the UK upon request for our corporate and private clients.
Are your chauffeurs NDA-signed?
Yes, absolute discretion is our priority. Every EVOKE chauffeur is bound by a strict Non-Disclosure Agreement (NDA), ensuring that your corporate secrets, conversations, and travel details remain completely confidential.
Do you track flight times for airport transfers?
Absolutely. Our dispatch team monitors all flights in real-time. Whether your flight lands early or experiences delays, your chauffeur will adjust their arrival time accordingly to ensure they are waiting for you exactly when you land.
Is there a complimentary waiting time?
Yes, we offer 60 minutes of complimentary waiting time for all airport arrivals to allow you plenty of time to clear customs and collect luggage. For all other standard bookings, we provide a 15-minute complimentary wait time.
What vehicle classes are available in your fleet?
Our exclusive luxury fleet features vehicles under 5 years old, including the Mercedes-Benz E-Class, S-Class, V-Class (ideal for groups up to 6 passengers), and premium Electric vehicle options for sustainable luxury travel.
How early should I book my chauffeur?
While we can often accommodate short-notice requests, we highly recommend booking at least 24 hours in advance. This ensures we can guarantee your preferred vehicle class and chauffeur for your journey.
Can I open a corporate account for my business?
Yes, we offer dedicated corporate accounts designed to streamline your business travel. Benefits include priority booking, bespoke corporate rates, flexible monthly invoicing, and a dedicated executive account manager.
Are your vehicles equipped with Wi-Fi and chargers?
Yes, all our luxury vehicles function as secure mobile offices. They come fully equipped with complimentary high-speed Wi-Fi, phone charging ports, and bottled water to keep you connected and refreshed on the move.
Do you provide services for special events and roadshows?
Certainly. We specialize in complex itineraries, offering tailored chauffeur services for financial roadshows, corporate conferences, weddings, award ceremonies, and sporting events.
What is your cancellation policy?
Standard bookings can be cancelled free of charge up to 24 hours before the scheduled pickup time. Cancellations made within the 24-hour window may be subject to a cancellation fee. Please refer to our terms and conditions for detailed information.