Privacy Policy

Privacy Policy – EVOKE Services Ltd

Last Updated: May 27, 2025

Welcome to EVOKE Services Ltd T/A EVOKE Chauffeurs (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website www.evokeuk.net or our private hire services.

1. Who We Are

We are a Transport for London (TfL)-licensed private hire operator based in the United Kingdom. We respect your privacy and are committed to protecting your personal data.

2. What Personal Data We Collect

  • Your name, phone number, and email address
  • Billing details and payment information
  • Pickup and drop-off locations
  • Your IP address and browser type (when you use our website)

3. How We Use Your Data

  • Confirm and manage your bookings
  • Process payments securely
  • Respond to your queries and provide customer support
  • Send updates and important information about your bookings
  • Improve our services and website

We will not sell or rent your data to anyone.

4. Cookies

Our website uses cookies to:

  • Help it run efficiently
  • Track usage (e.g., pages visited)
  • Improve your experience

You can manage your cookie settings via your browser.

5. Sharing Your Data

  • Our payment processors (e.g., for card payments)
  • Drivers (for pickup info only)
  • IT or customer service providers working on our behalf

We never share your data for advertising purposes.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct or delete your data
  • Object to how we use your data
  • Request that we send your data to another service provider

You can request these by contacting us at support@evokeuk.net.

7. How We Keep Your Data Safe

We take steps to protect your personal data using secure servers, limited access, and encryption. However, no system is 100% secure. If you believe your data has been compromised, contact us immediately.

8. Retention

We only keep your data as long as necessary for our services or to meet legal requirements. After that, it is safely deleted.

9. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect their data.

10. Complaints

If you have concerns about your privacy, contact us first. If you’re not satisfied, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Contact Us

EVOKE Services Ltd
Email: support@evokeuk.net
Website: www.evokeuk.net

By using our website or services, you agree to this Privacy Policy.