Terms & Conditions

All bookings must be made directly through EVOKE Services Ltd via phone, email, or our secure online system. Direct bookings with drivers are strictly prohibited to ensure insurance coverage.

• Business Hours: 6 hours notice required.
• Out-of-Office: 8 hours notice required.
• Online: 24 hours notice required.
• A 10% service charge applies to all base fares.

Full payment is required before confirmation. We accept Bank Transfers, Cards, and PayPal (3.5% fee applies for PayPal).

• Airport Meet & Greet: £15 (Includes 45 mins free waiting). Thereafter £10 per 15 mins.
• Non-airport Pickups: 15 mins free waiting. Thereafter £10 per 15 mins.
• Congestion Charge: £15 flat fee for journeys entering the zone.

Refunds are processed according to the cancellation notice received by our dispatch team.

• 48+ Hours Notice: 50% refund (minus admin fees).
• 24 Hours or Less: 0% refund.
• No-show: 100% charge applies.
• Major events require 5 days notice for any refund consideration.

EVOKE maintains a zero-tolerance policy against harassment or abuse toward staff. Safety remains our paramount priority.

• Smoking: Strictly prohibited. £150 cleaning penalty applies.
• Soiling/Damage: Minimum £150 cleaning/repair fee applies.
• Intoxication: Chauffeurs reserve the right to refuse service to disruptive passengers.